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Fiverr Pro
English
$
USD
I will do customer service for your ecommerce site with gorgias crm
greetings! I'm Emmanuel an avid programmer specilizing in python, php and javascript along with multiple frameworks under them as a result of years of experience with a flare for crafting impeccable d...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
I provide professional customer support for eCommerce, SaaS, beauty, digital products, and online businesses. I have hands-on experience using Gorgias, HubSpot, Zendesk, Intercom, Shopify, and other customer support tools to manage tickets, respond to customers, resolve issues, process requests, and maintain a positive customer experience.
Gorgias is one of my primary support platforms, where I have handled customer inquiries, refunds, order-related issues, product modifications, escalations, and other support requests. I also have experience working with Shopify to verify orders and customer information.
My experience includes supporting eCommerce and beauty businesses, digital SaaS companies, and a fintech company (FundingPips), where I worked with Intercom.
I also use Hubstaff for time tracking, allowing clients to have transparency into my working hours and activity. I am comfortable following SOPs, using macros/tags, maintaining response quality, and handling high ticket volumes.
