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$
USD
Henry
@emmanuel3624
French bilingual customer service representative
Philippines
Italian, Spanish, English, French
About me
I am a Bilingual Customer Service Representative fluent in French and English with strong communication and problem-solving skills. Experienced in providing exceptional support to a diverse customer base via phone, email, and chat. Adept at resolving issues efficiently while maintaining a high level of professionalism and customer satisfaction. Skilled in CRM systems (Salesforce, Zendesk, Kustomer, SAP, ServiceNow etc...), order processing, and handling technical or product inquiries. Committed to delivering seamless service in both languages to enhance customer loyalty and brand reputation.
Skills
Henry
Offline •
Average response time: 1 hour
See my services
Customer Support
I will do bilingual customer service and tech support frenchenglish
Business Efficiency & Automation
I will do business efficiency and automation
Work experience
French Bilingual CSR
Exactstar Subic Bay Corporation
Jan 2024 - Apr 2025 • 1 yr 3 mos
Key responsibilities: Delivered multichannel support (calls, chat, email) in French & English for B2B clients. Achieved 95%+ First Call Resolution (FCR) by applying strong troubleshooting methods. Provided real-time translations, ensuring seamless client communication.
Bilingual French Canadian CSR
Transcosmos Information Systems Inc.
Jul 2021 - Sep 2023 • 2 yrs 2 mos
Key responsibilities: Awarded Best Agent of the Month; maintained 100% QA score. Provided technical support for smartwatches, driving 90%+ CSAT ratings. Reduced Average Ha
French Bilingual CSR
TELUS Digital
Mar 2019 - Jul 2021 • 2 yrs 4 mos
Key responsibilities: Supported wireless subscribers with billing & tech issues, consistently meeting SLA targets. Increased upsell revenue by 15% through effective product recommendations. Resolved 85% of escalations without supervisor intervention.
