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emmanuel_dgllc

Emmanuel D

@emmanuel_dgllc

Director of Information Technology

United States
English, Haitian, French
About me
I am an experienced IT Director and technology professional with a Master of Business Administration (MBA) in Finance, combining technical expertise with strategic business leadership. My background spans IT operations, hardware and software support, help desk management, account administration, technology procurement, and inventory management across multiple industries. I specialize in implementing and supporting technology solutions, managing user accounts and systems, improving operational processes, and aligning technology investments with organizational and financial objectives.... Read more

Skills

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emmanuel_dgllc
Emmanuel D
Offline • 

See my services

Technical Support
I will do IT support for homes and businesses
From$50 / projectMore details

Work experience

Alorica

Information Technology Help Desk Support

Alorica • Full-time

Apr 2018 - Aug 2019 • 1 yr 4 mos

Provided IT Help Desk support to end-users throughout the Orlando, Florida area, diagnosing and resolving hardware, software, account access, and general technical issues. Delivered timely troubleshooting and technical assistance while maintaining a high standard of customer service and user satisfaction. Supported day-to-day IT operations by identifying problems, implementing effective solutions, and escalating complex issues when necessary.