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Emmanuel O
@emmaozigbo
Cybersecurity Analyst SOC
Canada
English
About me
With 10+ years of experience in IT support, I focus on cybersecurity and security operations. I bring a strong foundation in troubleshooting, incident handling, and technical documentation, combined with formal cybersecurity training. I am also preparing for the CISSP and pursuing a Master’s in Information Systems.
Skills
Emmanuel O
Offline •
Average response time: 1 hour
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Informative & Educational Articles
I will write cybersecurity articles blog posts and security awareness content
Work experience
Technical Support Specialist
Transcom
May 2023 - Aug 2024 • 1 yr 3 mos
Technical Support Specialist at Transcom, providing technical assistance and resolving customer issues related to various products and services. Responsibilities include troubleshooting technical problems, providing product information, and escalating complex issues to higher-level support teams. Focused on delivering excellent customer service and ensuring customer satisfaction.
