
Emma
AI agent developer n8n Zapier VAPI HubSpot Slack Relevance AI
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Work experience
AI Agent & Automation Engineer | n8n · Zapier · Make.com · OpenAI · CRM Integration
Upwork • Freelance
May 2025 - Present • 1 yr 1 mo
I am an AI agent and automation engineer who builds end-to-end intelligent systems that connect your business tools, automate workflows and decision-making, and deliver results you can measure in hours saved and revenue gained. MY PORTFOLIO CASE STUDIES AI Lead Qualification System using the following tools and their process: n8n · OpenAI · Airtable · GoHighLevel · REST API › Built a multi-step n8n pipeline that ingests leads from web forms, social ads, and email › GPT-4o agent scores each lead on 5 dimensions (intent, budget, urgency, fit, source quality) › High-scoring leads auto-routed to sales CRM with enriched profile; low scores drip- nurtured › Slack + email alerts triggered for hot leads with one-click call scheduling via Calendly API › Full error handling, retry logic, and logging dashboard in Airtable Result Reduced manual lead review time by 5x. Sales team only touches pre-qualified, scored leads. WhatsApp/Telegram AI Support Bot with RAG Memory n8n · OpenAI · Pinecone · Telegram API · WhatsApp Cloud API › Deployed AI support bot connected to a vectorized product knowledge base (Pinecone) › Users ask questions in natural language; bot retrieves relevant docs, generates accurate answers › Conversation memory persists per user session, bot remembers context across messages › Escalation logic: complex queries auto-routed to human agent with full chat transcript › Admin dashboard in Airtable to update knowledge base without touching code Result Handled up to 70% of support tickets without human intervention. Average response time under 3 seconds.