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employjoshb

Josh B

@employjoshb

Remote IT Support and Desktop Troubleshooting Specialist

United States
English
About me
Desktop Support & IT professional with 7+ years of field, onsite, and remote support experience. I troubleshoot Windows PCs, software, performance, networking, VPN, printers and peripherals, account issues, and system configuration. My background includes Tier 2 enterprise support, Windows 10/11, Active Directory, Office 365, ServiceNow, and hardware troubleshooting. I provide clear, professional support focused on identifying the problem and getting you back up and running.... Read more

Skills

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employjoshb
Josh B
Offline • 

See my services

Technical Support
I will troubleshoot and fix your windows PC
From$40 / projectMore details

Work experience

Popular_Tech

Desktop Technician

Popular Tech • Freelance

Dec 2025 - Feb 2026 • 2 mos

Provided enterprise desktop support, Windows 11 imaging and deployment, software provisioning, and hardware rollouts for corporate and branch users. Managed Active Directory accounts and permissions, troubleshot drivers and Windows issues, configured printers and specialized peripherals, and tracked support activity through ServiceNow. Focused on efficient resolutions and minimizing end-user downtime.

Oryx_Dental

Remote IT Specialist

Oryx Dental • Freelance

Mar 2023 - May 2023 • 2 mos

Provided remote IT support to end users in dental practice environments, focusing on general Windows and desktop troubleshooting. Diagnosed and resolved operating system, workstation, connectivity, configuration, and general PC issues through remote support sessions. Communicated technical solutions clearly to end users and escalated Oryx proprietary software issues to the appropriate dedicated technical support team.

Dexian

Desktop Support Technician

Dexian • Full-time

Aug 2019 - Nov 2022 • 3 yrs 3 mos

Provided Tier 2 enterprise desktop support for PCs, monitors, peripherals, software, and workstation environments. Troubleshot complex installation issues involving permissions, endpoint security, Windows Defender, firewalls, VPNs, and network connectivity. Managed and prioritized ServiceNow tickets while maintaining detailed troubleshooting and resolution documentation.