Rachel

Relief Certified Veterinary Technician

Roo • Freelance

Feb 2021 - Present • 5 yrs 8 mos

Provide relief veterinary technician services to veterinary practices through the Roo platform. Bring nearly 20 years of veterinary experience to fast-paced clinical environments, including patient care, medical documentation, client communication, inventory awareness, and practice workflows. Working across veterinary practices has provided firsthand knowledge of the operational and administrative needs of veterinary businesses.

Relief Certified Veterinary Technician

Western Veterinary Partners • Full-time

Jul 2023 - Dec 2025 • 2 yrs 5 mos

Provided relief Certified Veterinary Technician services through Western Veterinary Partners, supporting veterinary hospitals with experienced clinical coverage. Worked independently in different practice environments and adapted quickly to each hospital's workflows, protocols, medical records, client communication, and daily operations.

Senior Claims Processor II

Pets Best Insurance Services • Full-time

Jun 2021 - Jul 2023 • 2 yrs 1 mo

Reviewed and processed pet insurance claims while maintaining accurate financial and medical documentation in a high-volume remote environment. Evaluated invoices, medical records, policy information, and payment-related documentation for accuracy and completeness. Developed strong skills in detailed record review, data accuracy, documentation, independent remote work, and handling confidential client information.