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English
$
USD
Nouman
@engrnoumanafzal
Virtual Assistant, IT Specialist
Pakistan
English, Urdu
About me
Hello! 👋
I’m a dedicated and detail-oriented Virtual Assistant with a strong background in digital marketing, administration, customer support. I specialize in helping busy entrepreneurs and businesses manage their daily tasks so they can focus on growth.
✅ What I can do for you:
✔️Data entry & internet research
✔️Email & calendar management
✔️Social media handling
✔️File management (Google Drive, Dropbox, etc.)
✔️Customer support & communication
✔️Other administrative tasks as needed
Why choose me?
✔️ 100% accuracy & confidentiality
✔️ Quick response & on-time de
Skills
Nouman
Offline •
See my services
Prospects List Creation
I will do b2b lead generation, linkedin leads, email list building
Personal Growth & Hobbies
I will online quran and istkhara, tavezzat, and praying for any problem
Portfolio
Work experience
Senior Helpdesk Engineer Level 2
Cybernet • Full-time
Dec 2022 - Present • 3 yrs 7 mos
Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Skills: Helpdesk Support · Network Troubleshooting · Cisco & Mikrotik Configuration · VoIP Support · Incident Management · Customer Service · SLA Compliance · Telecom Infrastructure · Customer Support · Team Coordination
30 Reviews
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
1-5 out of 30 Reviews
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patrickmevis1
Repeat Client
Netherlands
Helpful?
patrickmevis1
Repeat Client
Netherlands
Seller's Response
Helpful?
m_ather
Pakistan
Super happy with the output. He is extremely talented, professional, friendly, accommodating and easy to work with and will definitely work with him again
Seller's Response
Helpful?
techtr
United States
Terrible job. After so much communication (and communicates fast) unfortunately he could never understand what was needed. The request was very simple but at the end all I got was useless set of data. Was a small job but a complete waste of time for me.
Seller's Response
Helpful?
andres135
Repeat Client
United States
Seller's Response
Helpful?
