Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your bilingual administrative assistant
About this Gig
Need reliable, friendly support for your customers without hiring full-time? I'll handle your chats, emails and WhatsApp messages in English or Spanish, and help turn conversations into sales.
What I can do for you:
- Customer support by live chat, email, WhatsApp and calls
- Lead follow-up and appointment setting
- Sales by messaging, from first reply to closed order
- Reply templates and sales scripts for your business
- A clear summary report of every session
- Multitasking
Why work with me:
- Real remote experience in sales, customer service and team coordination
- Averaged 5 closed sales per day in a messaging sales role
- Currently lead a 4-person administrative team
- Bilingual: English (C1) and Spanish (native)
- Tools: Microsoft 365, Excel, Outlook, Teams, WhatsApp, social media and AI tools
How it works:
1. Choose a package and share your product info, FAQs and tone of voice
2. I reply to your customers and follow up on every lead
3. You receive a summary report with results and next steps
Not sure which package fits you? Send me a message before ordering and I'll recommend the best option for your business.
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
•
Spanish
Work model:
Project-based
•
Weekly assistance
Purpose:
Business
My Portfolio
FAQ
What do you need from me to get started
Your product or service info, prices, common customer questions and the tone you want me to use. If you have existing reply templates, share them too. I'll review everything and confirm before starting.
How many years of experience do you have on this field?
Over 2 years working remotely in sales, customer service and administrative coordination for 3 companies. I've done cold calling, messaging sales and customer support, and I currently lead a 4-person administrative team.
What is your availability and time zone
I'm based in Venezuela (GMT-4). Before starting, we agree on a schedule that works for your business and your customers' time zone, so you always know when I'm online.
Can you handle multiple tasks at the same time?
Yes. In my messaging sales role I handled multiple customer chats at the same time and averaged 5 closed sales per day. I use labels and a simple tracking system so no message or task gets lost.
Will my business information be kept confidential?
Absolutely. Your customer data, prices and internal information are used only to complete your order and are never shared with anyone.
Can the payments and times be negotiable?
Yes. If none of the packages fits your needs, send me a message with your project details and I'll send you a custom offer here on Fiverr, with a price and timeline that work for both of us.
Can you assist customers in spanish?
Yes. I'm a native Spanish speaker with C1 English, so I can support your customers in both languages and write messages that sound natural in each one.
