I will create sops for customer support and post sales operations

Spain

I speak Spanish, English, Italian, French, Catalan

Customer Experience Manager

I specialize in building and scaling customer experience operations in fast-growing environments. At Ukio, I grew from frontline agent to leading a "First approach" team, becoming a key point of refer...

About this Gig

If your customer experience depends on people just knowing what to do, youre risking inconsistency and poor service.

I create clear, structured SOPs for customer support and post-sales operations so your team can deliver a consistent and professional experience.

With experience in customer operations, and customer experience, I focus on documenting real workflows that teams actually follow, and customers really value.