e
erica_knows

Erica R

@erica_knows

Professional client communication specialist 20 years experience

United States
English
About me
Hi, I’m Erica — a communications professional with 20+ years of experience in customer communications, client advocacy, and professional business writing. I specialize in helping businesses communicate clearly and professionally, especially in sensitive customer situations. From complaint responses and client messaging to email rewrites and communication strategy, I help brands build trust through thoughtful communication. If you need polished, empathetic, and professional messaging, I’m here to help.... Read more

Skills

e
erica_knows
Erica R
Offline • 

See my services

Review & Rewrite
I will write professional client communications
From$25 / projectMore details

Work experience

State_Farm

Public Affairs Specialist

State Farm • Full-time

May 2003 - Jul 2019 • 16 yrs 2 mos

Executive speechwriting, internal communication strategy, meeting agenda planning.