Erica

Community & Administrative Coordinator

Freelance • Self-employed

Aug 2022 - Present • 4 yrs 3 mos

Managed community related activities and provided administrative support to keep daily operations organized. Coordinated information, communicated with clients and team members, maintained records, and supported various business processes. Helped improve organization and ensure tasks were completed efficiently.

Virtual Support Coordinator

Self Employed • Self-employed

May 2024 - Jan 2026 • 1 yr 8 mos

Delivered high-touch customer support via email, chat, and phone, resolving an average of 50+ inquiries daily with empathy and professionalism. Built and maintained strong client relationships through proactive check-ins, personalized follow-ups, and tailored solutions. Assisted in proposal writing, pitch deck preparation, and contract management, contributing to a 15% increase in client retention. Managed social media communities, responding to comments and DMs while tracking sentiment and flagging trends to the marketing team. Created detailed reports and dashboards using Excel and Google Sheets to track KPIs, providing leadership with clear visibility into performance metrics.