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Erica
@erica_mandy
Virtual Assistant and Online course specialist
United States
English
About me
As a Virtual Assistant I provides a wide array of services which will help optimize your business processes and increase your productivity. Having worked in community management, administrative coordination, market research, and digital management, I have become an essential part of your team. It is my primary responsibility to understand your goals, to perform important tasks and implement strategies which will ensure efficiency for years to come. I am looking forward to collaborating with you and helping you take back what is most precious your time.
Skills
Erica
Offline •
Average response time: 1 hour
See my services
General Assistance
I will handle your daily or hourly basic work as virtual assistant
General Assistance
I will be your professional virtual assistant for any administrative task
Portfolio
Work experience
Virtual Support Coordinator
Self Employed • Self-employed
May 2024 - Jan 2026 • 1 yr 8 mos
Delivered high-touch customer support via email, chat, and phone, resolving an average of 50+ inquiries daily with empathy and professionalism. Built and maintained strong client relationships through proactive check-ins, personalized follow-ups, and tailored solutions. Assisted in proposal writing, pitch deck preparation, and contract management, contributing to a 15% increase in client retention. Managed social media communities, responding to comments and DMs while tracking sentiment and flagging trends to the marketing team. Created detailed reports and dashboards using Excel and Google Sheets to track KPIs, providing leadership with clear visibility into performance metrics.
1 Reviews
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1-1 out of 1 Reviews
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tjrumler
United States
Unfortunately, this project did not meet my expectations. The biggest challenge was communication and getting aligned on what the final product needed to accomplish. I would have appreciated more clarifying questions at the beginning, particularly given the specialized nature of the project. I requested...
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