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ericemond

Eric Emond

@ericemond

Sales Conversion and Customer Journey Consultant

Canada
English, French, Spanish
About me
I help service businesses find where they’re losing potential customers and what to fix first. With 25+ years in sales, negotiation, customer experience, business development, and process improvement, I review websites, offers, calls-to-action, lead handling, and follow-up systems to uncover conversion gaps. My approach is practical: clear priorities, specific recommendations, and ready-to-use improvements. Services include website and conversion audits, sales process reviews, customer journey analysis, offer positioning, marketing strategy, sales scripts, and follow-up messaging.... Read more

Skills

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ericemond
Eric Emond
Offline • 
Average response time: 1 hour

See my services

Digital Marketing Strategy
I will audit your website and sales process to find conversion leaks
From$80 / projectMore details

Work experience

Rogers

Small and medium business advisor

Rogers

Apr 2026 - Present • 6 mos

Worked directly with SMB to identify needs, recommend solutions, handle objections, and improve the sales experience.

RBC

Financial Advisor

RBC • Full-time

Feb 2022 - Apr 2025 • 3 yrs 2 mos

Provided financial protection guidance, client needs analysis, relationship management, sales consultation, and solution-based recommendations.

Bell_Canada

Business Development

Bell Canada

Feb 2004 - Oct 2017 • 13 yrs 8 mos

Drove customer acquisition by identifying needs, qualifying opportunities, presenting tailored solutions, handling objections, and converting leads into sales. Built strong experience in consultative selling, customer retention, upselling, relationship management, and improving the path from first contact to purchase. Worked in a high-volume sales environment focused on performance, conversion, and customer experience.