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erick_olaverria

Erick O

@erick_olaverria

Client Support Engineer

United States
Spanish, English
About me
I build AI powered automations and custom workflows built using n8n, Zapier, Python, APIs, and OpenAI. Skilled in troubleshooting, debugging API errors, and transforming data across JSON, CSV, and logs. Experience also includes building AI-driven web apps on Replit with backend logic, API requests, and smooth deployments.... Read more

Skills

e
erick_olaverria
Erick O
Offline • 
Average response time: 1 hour

See my services

AI Integrations
I will build custom n8n automations for your business
From$90 / projectMore details
Custom Websites
I will build web and mobile apps with apis, sso, and stripe payments
From$125 / projectMore details

Work experience

Client Solutions/Support Engineer

iCapital • Full-time

Nov 2025 - Present • 6 mos

Lead technical Investigations for stuck or failed brokerage trades, performing root cause analysis via Mongo DB queries, REST API calls (Postman) and contract tracing . • Own the daily generation of pythin-based financial reporting pipelines, delivering accurate order insights. • Maintain platform reliability by monitoring FIX gateway health, triaging outages through splunk log reviews and coordinating resolution with DevOps. • Creating ISIN contracts through API requests.

ZoomInfo

ZoomInfo

Full-time • 1 yr 6 mos

CRM Integrations Specialist II Tier II

Dec 2024 - Nov 2025 • 11 mos

Provide high-level support for CRM, MAT, and third-party integrations; diagnose API issues and connection errors. • Manage Tier I escalations with engineering/product teams to resolve complex integration issues using log analysis. • Collaborate with engineers and product to identify/refine API endpoints, build SQL queries in Snowflake, and maintain saved search repositories for swift troubleshooting.

CRM Integrations Specialist

May 2024 - Dec 2024 • 7 mos

Assisting customers in Integrating CRM/MAT platforms with Zoominfo including Salesforce, Dynamics, HubSpot, Marketo, Eloqua, etc Required Skills include: -CRM knowledge (HubSpot, SFDC standard/custom objects, permissions) -SQL -Datadog