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erickaphen_

ERICKA PHEN

@erickaphen_

Virtual Assistant

Philippines
English
About me
Hello! I’m Ericka, a Virtual Assistant with professional work experienced as full-time Front-Line Manager/CSR and Call Quality in Business Process Outsourcing company specialized in Customer Service for almost 5 years. I specialize in administrative support, data entry, customer service, management, research, reporting. I provide customized assistance to help streamline your tasks and improve productivity. I take pride in delivering high-quality work on time and ensuring complete client satisfaction with every project. Let’s work together. Feel free to contact me.... Read more

Skills

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erickaphen_
ERICKA PHEN
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your administrative virtual assistant
From$50 / projectMore details

Work experience

Genpact

Process Developer

Genpact • Full-time

Nov 2020 - Feb 2026 • 5 yrs 3 mos

- Manage a team that includes problem solving, analytical, technical, people and organizational skills that helps me grow, be efficient and ensure that we are exceeding the expectations. - Coaching, Mentoring, Daily reports, meeting and team discussions/brainstorming - Part of work includes taking calls and providing customer service to the customer