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erlyshernandez

ErlysH

@erlyshernandez

Customer Support Specialist

Colombia
Spanish
About me
Customer Service Specialist with 3+ years of experience supporting SaaS and eCommerce companies. I have handled user inquiries through chat, email, and ticketing systems (Freshdesk), always focused on delivering fast, clear, and friendly solutions. I speak Spanish natively and work best with Latin American and Spanish-speaking businesses. I'm organized, reliable, and committed to making every customer feel heard and helped.... Read more

Skills

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erlyshernandez
ErlysH
Offline • 

See my services

Customer Support
I will provide spanish customer support for your ecommerce or saas
From$10 / projectMore details

Work experience

Customer Support Agent

MyDataSinc • Full-time

Oct 2022 - Feb 2026 • 3 yrs 4 mos

Provided customer support for a SaaS and eCommerce software company. Handled user inquiries via corporate chat and ticketing system (Freshdesk). Delivered accurate information about platform features and resolved issues efficiently. Documented cases for proper follow-up and technical response.