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errolpapas

Stephen Errol

@errolpapas

AI Voice Agent, IVR, SIP Call Automation, VoIP Phone System Specialist,

United Kingdom
English, Spanish, French, Chinese, Italian, German
About me
Hello, I’m Errol, a VoIP and AI Voice Specialist helping businesses improve communication and capture more leads. I build AI voice agents and receptionists, IVR call flows, SIP trunking, PBX systems, SMS automation, and CRM integrations. I work with Asterisk, FreePBX, 3CX, VICIdial, Twilio, Telnyx, Make.com, and n8n to automate calls, qualify leads, book appointments, and route calls 24/7. From AI receptionists to complete cloud phone systems, I deliver reliable, scalable solutions tailored to your business.... Read more

Skills

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errolpapas
Stephen Errol
Offline • 
Average response time: 1 hour

See my services

VoIP and Telephony
I will setup voip ringcentral, 3cx, freeswitch, vicidial, freepbx ,nextiva grandstream
From$20 / projectMore details

Work experience

Cisco

Architect: AIOps, Generative AI & Autonomous Agents | Cisco Systems

Cisco • Part-time

Sep 2024 - Feb 2025 • 5 mos

Own the observability and real-time data-pipeline architecture roadmap for Cisco's global collaboration platforms (voice, video, workplace experience). Led the migration of legacy voice/video platforms to OpenTelemetry and the Grafana stack (Prometheus, Loki, Grafana Cloud). Built an AI root-cause-analysis copilot - telemetry into two-phase LLM analysis - turning multi-day incident investigations into minutes, part of 900+ engineering hours saved every year. My automation portfolio since 2017 has released $2M+ of engineering and operations capacity (evidence-audited).