Fiona H

@escasolutions

Complaints and Escalations Specialist

United Kingdom

English

About me

UK and Ireland based complaints resolution specialist with extensive experience handling complex, escalated complaints at senior level in retail. I've managed serious escalations, Ombudsman referrals, and reputational risks, and I know how to resolve them effectively. I work remotely and entirely in writing. You share the details, I deliver a professional response or solution. Clear, calm, and precise, every time.... Read more

Skills