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estefano_valla

Estefano V

@estefano_valla

Back Office Analyst

Peru
Spanish
About me
I am a Back Office professional with over two years of experience specializing in data analysis, cross-selling, and team leadership. I have extensive experience in customer service via WhatsApp and chat channels, utilizing tools like Botmaker to drive operational improvements and team performance through feedback and training.... Read more

Skills

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estefano_valla
Estefano V
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will soporte por chat, ingreso de datos y gestión de back office
From$25 / projectMore details

Work experience

Konecta

Full-time • 4 yrs 10 mos

Call Center Agent

May 2025 - Apr 2026 • 11 mos

Provided customer service via written channels for Claro Hogar Chile. Managed inquiries and resolved issues through digital communication platforms to ensure high levels of customer satisfaction and service quality.

Back Office

Aug 2021 - Aug 2024 • 3 yrs

Responsible for exporting data, performing cross-referencing, and creating dynamic reports. Monitored performance trends of operations representatives, conducted training reinforcements, evaluations, and provided feedback while leading an operations team.

Call Center Advisor

Aug 2020 - Jul 2021 • 11 mos

Provided customer service and performed cross-selling activities via chat. Utilized the Botmaker tool to manage interactions and meet sales and service objectives through digital messaging channels.