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esther_moe

Dayo O

@esther_moe

Medical Virtual Assistant

Nigeria
English
About me
Is patient intake, appointment scheduling, follow-ups, and administrative work taking time away from excellent patient care? I can take those tasks off your plate. As a Medical Virtual Assistant with 6+ years of hands-on experience, I help healthcare and health-adjacent organizations stay organized, accurate, and focused on patients. I have resolved 300+ patient complaints, scheduled 500+ appointments, and handled 70–100 patient calls per day. I am also HIPAA-certified and handle sensitive patient information carefully and confidentially. ... Read more

Skills

e
esther_moe
Dayo O
Offline • 

See my services

General Assistance
I will be your medical virtual assistant
From$10 / projectMore details

Portfolio

Work experience

Call_Pros

Dental Call Center Representative

Call Pros • Freelance

Jul 2026 - Aug 2026 • 1 mo

Handled incoming patient calls and provided professional, courteous support regarding appointments and dental service needs. Gathered and verified patient information to ensure requests were handled accurately. Scheduled, confirmed, and rescheduled appointments based on patient needs and availability. Documented call details, patient information, and follow-up actions accurately in the appropriate systems.

Kinghaven_Counseling Group

Medical Virtual Assistant

Kinghaven Counseling Group • Full-time

Jul 2023 - Apr 2025 • 1 yr 9 mos

Effectively handled patient requests, ensuring prompt and high-quality service delivery while consistently maintaining a customer satisfaction rate of over 90%. Successfully resolved patient issues promptly and escalated complex cases to the appropriate departments when necessary. Accurately documented patient interactions in the company’s system to ensure transparency and maintain comprehensive records for future reference. Collaborated closely with internal teams to deliver patient solutions, achieving an on-time delivery rate and exceeding patient expectations. Performed administrative duties as required to support seamless operations and enhance the patient experience.