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estherndolo

Esther

@estherndolo

WordPress Troubleshooting Specialist

Kenya
English, Swahili
About me
I’m a WordPress Support & Troubleshooting Specialist with 4+ years of experience helping businesses resolve website issues and keep their websites running smoothly. I specialize in WordPress, WooCommerce, plugins, themes, Elementor, PHP, CSS, Cloudflare, DNS, SSL, SMTP, and website maintenance. I can help with errors, plugin conflicts, updates, performance issues, WooCommerce problems, contact forms, and other WordPress fixes. I focus on finding the root cause, applying reliable fixes, and communicating clearly throughout the process.... Read more

Skills

e
estherndolo
Esther
Offline • 
Average response time: 1 hour

See my services

Bug Fixes
I will fix wordpress errors, bugs, and website issues
From$20 / projectMore details
Themes/Plugins Installation
I will maintain, update, and troubleshoot your wordpress website
From$25 / projectMore details

Work experience

Confidential

Confidential

Full-time • 3 yrs 1 mo

WordPress Support Specialist

Apr 2024 - Present • 2 yrs 5 mos

Provide technical and customer support for WordPress websites, troubleshooting issues involving WordPress, WooCommerce, plugins, themes, Elementor, PHP, CSS, Cloudflare, DNS, SSL, and email configuration. Investigate issues, identify root causes, implement fixes, test solutions, and communicate technical information clearly to customers. Assist with website maintenance, configuration, performance issues, and technical escalations.

WordPress & Shopify Technical Support Specialist

Aug 2023 - Apr 2024 • 8 mos

Provided technical and customer support for WordPress plugin and Shopify theme products. Troubleshot plugin conflicts, compatibility, performance, integration, and configuration issues. Assisted Shopify merchants with theme settings, layout, styling, and custom code using HTML, CSS, and Liquid. Documented solutions, created support resources, and escalated bugs with clear reproduction steps.