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estherwarrior47

Esther O

@estherwarrior47

Customer Support Virtual Assistant

Nigeria
English
About me
I am a dedicated Customer Support and Virtual Assistant professional with extensive experience in client relationship management and administrative support. I specialize in handling inquiries, live chats, and conflict resolution to create positive customer experiences. My background includes driving significant revenue growth and market expansion as a Senior Business Development Manager.... Read more

Skills

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estherwarrior47
Esther O
Offline • 

See my services

Social Media Posts & Captions
I will write an engaging video script for health awareness and copywriting
From$10 / projectMore details

Portfolio

Work experience

Bloom_| Digital Marketing Agency

Senior Business Development Manager

Bloom | Digital Marketing Agency • Full-time

Jun 2021 - Present • 5 yrs 4 mos

Motivated and improved the customer service department and its 25 staff members to propel them towards set goals. Data Services Specialist, 24 Gold Lion Business Services, Inc. Spearheaded market expansion strategies over a 3-year tenure, delivering a 35% increase in annual recurring revenue across B2B enterprise accounts. Formulated and executed targeted lead generation campaigns that built a pipeline of over 100 qualified prospects and secured $1.2M+ in high-value contracts. Negotiated and finalised 20+ strategic commercial partnerships while driving cross-functional alignment between sales, marketing, and product teams. Conducted in-depth competitive market analyses to capture untapped market share, while optimising sales lifecycles to cut deal closure times by 20% and maintain a 92% client retention rate.