e
esuic11

Erik S

@esuic11

Customer Support Representative and Retention Specialist

Philippines
English, Tagalog
About me
I am a dedicated and results-driven Customer Support Representative and Retention Specialist with a proven track record of implementing strategies to increase client loyalty. I possess strong technical troubleshooting skills and extensive experience navigating Salesforce CRM and remote diagnostic tools to resolve complex account escalations.... Read more

Skills

e
esuic11
Erik S
Offline • 

See my services

Customer Support
I will be your professional customer support specialist
From$5 / projectMore details
Customer Support
I will be your customer service and retention specialist
From$5 / projectMore details

Work experience

Foundever

Customer Support & Retention Specialist

Foundever • Full-time

Nov 2021 - Nov 2024 • 3 yrs

Designed and executed customer retention strategies to minimize churn and build long-term account loyalty. Managed client cancellation and refund workflows via specialized dashboard software. Documented inquiries and resolutions in Salesforce CRM while diagnosing technical software, hardware, and connectivity issues through multi-channel support. Consistently surpassed management KPIs and quality assurance targets for international accounts.