e
ethanherbst

Ethan H

@ethanherbst

Microsoft, IT Services, Cybersecurity

South Africa
English
About me
IT Support & Cybersecurity professional with hands-on experience supporting business environments, Microsoft 365, Windows, Exchange Online, Entra ID, MFA, networking and endpoint security. I help individuals and small businesses troubleshoot technical issues remotely, including Outlook, email, Microsoft 365, Windows, OneDrive, Teams, user accounts, connectivity and security-related problems. I focus on finding the root cause, explaining the issue clearly and providing practical solutions that get you back to work quickly.... Read more

Skills

e
ethanherbst
Ethan H
Offline • 

See my services

Technical Support
I will troubleshoot microsoft 365 outlook and windows issues
From$15 / projectMore details

Work experience

Conekt

L2 IT Support / Cybersecurity Engineer

Conekt • Full-time

Feb 2025 - Present • 1 yr 7 mos

Provide L2 IT support and administration across Microsoft 365, Windows and business IT environments. My responsibilities include Microsoft 365 administration, Exchange Online, Outlook troubleshooting, Entra ID, MFA, OneDrive, Teams, Windows support, networking, user account management and remote troubleshooting. I also assist with endpoint security, email security, DNS, VPN connectivity and technical issue resolution for business users. My role involves identifying root causes, resolving incidents efficiently, documenting solutions and supporting users in production environments.