e
eurbino_web

Esteban U

@eurbino_web

Webmaster

Colombia
Spanish, English
About me
I am a versatile professional with experience in collections, customer resolution, and software development. I have a background in Computer Software Engineering and proficiency in Java, Python, and MySQL. I specialize in advanced resolution for LLMs and debt collection management, always striving to learn and serve effectively across different branches of knowledge.... Read more

Skills

e
eurbino_web
Esteban U
Offline • 
Average response time: 1 hour

See my services

WordPress
I will design a premium multilingual corporate landing page
From$150 / projectMore details
Custom Websites
I will build a luxury web experience for hotels and tourism
From$150 / projectMore details

Work experience

Amazon

Advanced Resolution Expert

Amazon

Sep 2023 - Sep 2025 • 2 yrs

Managed retail and grocery orders, handled account changes, and provided recipient assistance. Experienced in Concessions Abuse Prevention (CAP) and Customer Advanced Resolution (CARE). Served as Phonetool admin.

Teleperformance

Full remote customer service specialist - Team Manager

Teleperformance • Full-time

Nov 2019 - Aug 2023 • 3 yrs 9 mos

Managed customer service, sensitive databases, and activation processes. Served as Team Manager, Trainer, and QA. Handled medical interpreting and collections for BBVA. Achieved TOP Performer status.