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Ramona P
@evera48
AI Automation for Helpdesks and Small IT Teams
United States
English, Dutch, Russian
About me
Your team wastes hours sorting tickets and writing the same replies. I fix that with AI-powered automations that triage, prioritize, and auto-respond so your team only touches what matters.
I build with Gmail, Google Apps Script, Zapier, Make, and OpenAI/Claude APIs. My background is enterprise network infrastructure and I serve as CISO at a tech startup so security is built in, not bolted on.
Every delivery includes full documentation. USA and EU clients welcome.
Skills
Ramona P
Offline •
Average response time: 1 hour
See my services
AI Integrations
I will automate your helpdesk email triage with ai smart replies
AI Integrations
I will create a google apps script automation for your gmail or sheets
Portfolio
Work experience
Network / Security Technician II
GDIT ( General dynamics information Technology) • Full-time
Aug 2023 - Present • 2 yrs 9 mos
Network security professional supporting enterprise statewide IT infrastructure. Experience with multi-site coordination, network troubleshooting, and infrastructure support — giving me real insight into the IT environments I build automations for.
CISO
Evenness INC • Self-employed
Dec 2020 - Present • 5 yrs 5 mos
CISO on the Health-Personalized Internet Layer (HPIL) — an agentic AI infrastructure platform built privacy-first, without surveillance or data exploitation. Security architecture, identity and access management, privacy frameworks, and compliance governance. Part of NVIDIA Inception and KPMG Emerging Giants programs.
