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Evgenios D
@evgenydolgov426
Customer Support Specialist Lenovo and Dell Experience
Greece
Hebrew, Russian, English
About me
Keeping customers is harder than winning them—that’s where I help.
With 10+ years in customer support, I handle issues quickly, professionally, and with empathy. Experience with global brands like Dell and Lenovo, TikTok. Proficiency in eCommers and shopify
Fluent in Hebrew, Russian, and English. Ready to help you boost customer satisfaction and loyalty.
Skills
Evgenios D
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will do customer support in hebrew, english, russian languages
E-Commerce Store Management
I will do premium hebrew customer service for your store
Work experience
Content moderator
TikTok
Dec 2024 - Dec 2025 • 1 yr
Content Moderator – TikTok (1 Year) Worked as a Content Moderator for TikTok, ensuring a safe and compliant user environment by reviewing user-generated content in line with platform policies and community guidelines. Responsibilities included monitoring videos, comments, and user accounts to identify and remove inappropriate, harmful, or policy-violating content. Handled sensitive material with professionalism while maintaining accuracy and consistency in decision-making. Collaborated with internal teams to escalate complex cases, improve moderation quality, and adapt to evolving policies. Demonstrated strong attention to detail, resilience under pressure, and the ability to meet high productivity and quality targets in a fast-paced environment.
Technical Support
Lenovo
Dec 2020 - Dec 2022 • 2 yrs
Technical Support Specialist – Lenovo (3 Years) Delivered comprehensive technical support for a wide range of hardware and software systems over a 3-year period at Lenovo. Specialized in identifying and resolving complex technical issues, ensuring efficient performance and high levels of customer satisfaction. Responsibilities included advanced troubleshooting, conducting hardware diagnostics, coordinating repairs and replacements, and assisting users with software installations, upgrades, and system configurations. Provided support through chat, phone, and remote access tools, assisting both individual and business clients. Recognized for strong analytical skills, the ability to handle high-volume support environments, and maintaining a professional approach when managing difficult or time-sensitive cases. Contributed to improving overall customer experience through clear communication, effective solutions, and dependable technical support.
Customer Support
Dell
Dec 2011 - Dec 2019 • 8 yrs
Technical Support Specialist – Dell (10 Years) Provided high-level technical support for a wide range of hardware and software products over a decade at Dell. Specialized in diagnosing and resolving complex technical issues, ensuring minimal downtime and high customer satisfaction. Responsibilities included troubleshooting system errors, performing hardware diagnostics, coordinating repairs and replacements, and guiding users through software installations, upgrades, and configurations. Delivered support via chat, phone, and remote tools, handling both individual users and business clients. Demonstrated strong problem-solving skills, the ability to manage high-volume support requests, and consistently maintained a professional approach when dealing with challenging cases. Played a key role in improving customer experience by providing clear guidance, efficient solutions, and reliable technical assistance.
