I will manage your IT projects with a clear plan and reporting

Is your IT support slow, unstructured or hard to measure?

I am Ezekiel, a Head of Service Delivery of a global IT managed services provider that supports clients across EMEA and LATAM region. Ill build a clear, working IT support process for your business.

What you get:

• Ticket workflow, from logging to resolution
• SLA tiers and priority levels that fit your team
• Escalation matrix and clear ownership
• Simple KPIs to track performance (response time, resolution time, satisfaction)
• Professional SOPs your team can actually follow

Why work with me:

• 7+ years of hands-on IT service delivery and project management
• Experience managing dispatch, field engineers and global operations
• Practical ITIL-based approach, with no jargon and no overcomplicated frameworks

Suitable for startups, SMEs, NGOs and in-house IT teams.

To get started, send me: your current setup (tools, team size, common issues). No setup yet? Thats fine, I will start from scratch.

Message me before ordering and will confirm the right package.