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fady_ymalak

Fady Malak

@fady_ymalak

Networking and remote troubleshooting Expert

Egypt
English, Arabic
About me
Hi, I’m Fady, a Technical Support Supervisor with solid experience in ISP environments. I specialize in troubleshooting technical issues, network problems, and handling customer support efficiently and professionally. My experience includes: - Network troubleshooting (routers, connectivity, slow internet) - Handling customer issues and escalations - Working with ticketing systems and resolving problems quickly - Providing remote technical support I focus on fast response, clear communication, and delivering real solutions. If you're looking for reliable technical support, I’m here to help.... Read more

Skills

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fady_ymalak
Fady Malak
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will provide professional IT technical support and fix your issues
From$15 / projectMore details
Technical Support
I will fix your wifi, internet, and router issues fast
From$15 / projectMore details

Work experience

Vodafone

Supervisor

Vodafone • Full-time

Nov 2008 - Present • 17 yrs 6 mos

Technical Support Supervisor – ISP - Managed customer technical support and escalations - Troubleshot network and connectivity issues - Handled support tickets and ensured fast resolution - Improved customer satisfaction through efficient support