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faheemiqbal887

Faheem

@faheemiqbal887

Customer Success Professional

Pakistan
English, Arabic, Urdu, Punjabi
About me
With 5+ years of experience in Customer Support and Operations Management, I help businesses deliver exceptional customer experiences across chat, email, phone. I have led teams of 150+ agents and supervisors, managed KPI performance (CSAT, NPS, SLA, FCR, AHT), built reporting dashboards, handled escalations. Services I offer: • Multilingual Customer Support (Chat, Email & Phone) • Customer Success • Team Leadership & Supervision • CRM Management (Zendesk, Salesforce & more) • KPI Reporting & Analysis • Quality Assurance • Process Improvement • Virtual Assistance... Read more

Skills

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faheemiqbal887
Faheem
Offline • 
Average response time: 1 hour

See my services

Customer Success
I will provide trilingual arabic, english, urdu, hindi customer service and reporting
From$15 / projectMore details
Review & Rewrite
I will humanize ai content, rewrite articles
From$10 / projectMore details

Portfolio

Work experience

Qatar_

Customer Success Team Lead

Qatar • Full-time

Jun 2021 - Nov 2025 • 4 yrs 5 mos

Worked at Snoonu in Qatar as customer support team lead, managing a team of 150+ agents with high quality and satisfaction rate, got nominated for employee of the quarter multiple times