
Project Manager
Level 2
Jira Admin
Skills

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$25
/
hourWork experience
Jira Administrator
BCX • Freelance
Dec 2023 - Sep 2025 • 1 yr 9 mos
Worked as a Jira Administrator, managing and optimizing Jira and Jira Service Management environments to support business and technical teams. Designed and configured workflows, custom fields, screens, permission schemes, notification schemes, dashboards, reports, SLAs, queues, and automation rules. Supported Agile/Scrum teams with Jira project configuration, backlog management, reporting, and process improvements. Troubleshot Jira issues, handled user access and permissions, and provided ongoing administration and technical support. Key Achievements: Improved Jira workflows and operational processes, reduced repetitive administrative work through automation, enhanced reporting visibility for stakeholders, and helped teams use Jira more efficiently. Client/Business Insight: Worked closely with stakeholders to understand business requirements and translate them into scalable Jira configurations and practical solutions. Expertise: Jira Administration • Jira Service Management (JSM) • Jira Service Desk • Workflows • Automation • Dashboards & Reporting • Permissions • Custom Fields • Agile/Scrum • ITSM • SLA Configuration • User Management • Process Optimization
71 Reviews
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buky_tcs

United Kingdom
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jrwalkey

United Kingdom
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richiedutton

Australia
Thank you Faisal great work, it’s been a headache trying to fix my atlassian account and you did a great job
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michael_maillis

Malta
Great assistance. On Jira related matters and Project Management I will definitely reach out again in the future.
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goagiletraining

United States
