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$
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Muhammad Faisal
@faisalliaqat938
Ecommerce Customer Support Specialist Email, Live Chat and Order Management
Pakistan
English, Urdu
About me
Make the best decision of your life.... Hire Me!
I'm an e-commerce customer support specialist with 1.5 years of experience helping online stores deliver fast and professional customer experiences.
I work with Shopify, Amazon, Zendesk, Freshdesk, and Gorgias, handling order inquiries, refunds, tracking issues, and product complaints across fashion, health, electronics, and more.
What you can expect:
- Fast, professional email and live chat responses
- Accurate order management and issue resolution
- Clear communication and consistent updates
Let's work together!
Skills
Muhammad Faisal
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide expert order management, dispute resolution and refunds for your store
Customer Support
I will provide expert ecommerce customer support and chat support for your online store
Portfolio
Work experience
Customer Support Agent
Liora Agency • Freelance
May 2026 - Present • 5 mos
Worked as a Customer Support Agent at Liora Agency, a backend operations partner managing customer service for multiple 6-7 figure e-commerce and dropshipping brands. Responsibilities included: Handling customer inquiries, complaints, and disputes across multiple Shopify stores via Gorgias and Gmail Processing refunds, replacements, and returns in accordance with store-specific SOPs Managing order issues including lost parcels, wrong items, damaged goods, and shipping delays Logging and tracking all cases using Google Sheets (CS Issue Sheet, Refund & Replacement Sheet) Communicating with China-based suppliers regarding order issues and replacements Maintaining SLA compliance — 6-hour first response time, 24-hour resolution time Proactively monitoring orders via Parcel Panel to identify and resolve delivery issues before customers report them Supporting chargeback prevention by resolving disputes before escalation Stores managed: Comfort Step (UK footwear), Vincent Vision (US eyewear), Franklin Frames (US eyewear) Tools used: Gorgias, Shopify, Google Sheets, Slack, Apploye, Parcel Panel
1 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-1 out of 1 Reviews
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smith3131
United Kingdom
Handled customer support tickets efficiently and paid attention to details. Refunds, disputes, and inquiries were managed properly, and communication was smooth throughout. Would hire again.
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