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I will provide email support and chat support for your ecommerce store
Ecommerce Customer Support Specialist Email, Live Chat and Order Management
Make the best decision of your life.... Hire Me!
I'm an e-commerce customer support specialist with 1.5 years of experience helping online stores deliver fast and professional customer experiences....
About this Gig
Are your customers waiting too long for a reply? Every unanswered email or chat is a lost sale. I will make sure that never happens.
I am a dedicated e-commerce email and chat support specialist with experience handling inquiries, complaints and order questions for fashion, health and beauty, electronics and home and kitchen stores.
Real example: A customer was frustrated about a missing order during peak sales. I responded within the hour, tracked the shipment, coordinated with the supplier and updated the customer at every step. Issue resolved. 5-star review received.
What I will handle:
- Email support with fast professional responses
- Live chat support during peak hours
- Order inquiries and status updates
- Returns, refunds and complaint handling
- Discount code and payment issue resolution
Tools:
Gorgias for fast ticket management, Zendesk for tracking and reporting, Freshdesk for multi-channel support. All on Shopify and Amazon.
Why store owners choose me:
- Fast response times that protect your brand
- Available 12+ hours a day
- E-commerce niche experience
- Clear reporting is always included
FREE DEMO available. Message me before ordering to discuss your store's needs.
Social media platform:
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Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
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Zendesk
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Salesforce
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Other
Knowledge base software:
Freshdesk
My Portfolio
FAQ
Do you offer a free demo?
Yes! Message me before ordering and I will send you a sample response so you can judge my communication quality and tone before committing.
How fast do you respond to customer emails and chats?
I respond within 1 hour during my active hours. I am available 12+ hours a day so your customers always get a fast reply.
Can you match my brand tone and voice?
Absolutely. Share your brand guidelines and FAQs before we start and every response will sound exactly like your brand, not a generic support agent.
What platforms and tools do you work with?
I work with Shopify, Amazon and WooCommerce and use Gorgias, Zendesk and Freshdesk as helpdesk tools. I can adapt to other tools quickly.
Will I receive reports on support activity?
Yes. Standard and Premium packages include a summary report covering tickets handled, response times and common customer issues flagged for your review.
Can you handle both email and live chat at the same time?
Yes. I am experienced in managing both channels simultaneously and prioritizing urgent chats while keeping email response times fast and consistent.
What makes your response time so fast?
I am available 12+ hours a day and use tools like Gorgias and Zendesk, which help me prioritize and manage tickets efficiently. I also set up saved reply templates based on your store policies so common questions get answered instantly without sacrificing quality.
