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Faith Care
@faith135
Empathetic Customer Service Executive
Kenya
English, Swahili, Kikuyu, German
About me
Hi, I’m Faith135, a dedicated Digital Customer Service Agent with one year of experience in handling client calls, chats, and emails with efficiency and warmth. Empathy, Active Listening, Communication, Adaptability and Problem-Solving are some of my key skills. Let’s work together to elevate your customer experience!
Skills
Faith Care
Offline •
Average response time: 1 hour
See my services
Proofreading
I will rewrite, proofread, and edit your work
Translation
I will translate swahili, kikuyu and english seamlesly
Portfolio
Work experience
Customer Service Representative
Little Caesars • Full-time
May 2025 - Mar 2026 • 10 mos
Handled high volumes of customer calls for Little Caesars Pizza company (U.S. market),resolving inquiries about orders, delivery, store locations, and promotions. Delivered friendly, efficient, and accurate service while maintaining company standards and ensuring customer satisfaction. A ssisted customers with online ordering, payment processing,refunds, and resolving complaints in a professional manner. Used Customer Relationship Management (CRM) software to log interactions, track issues, and follow up promptly for resolution. Promoted menu items, special offers, and loyalty programs to enhance sales and customer retention. Consistently exceeded upselling targets, contributing to store revenue growth. Collaborated with team members and team leaders to meet daily KPIs, including average handling time, quality assurance scores, first contact resolution, and customer satisfaction ratings. Recognized for patience, great communication, good time management, problemsolving, and building rapport with guests.
4 Reviews
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
1-4 out of 4 Reviews
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Most relevant
tatafanel
Romania
Late delivery and incomplete
Helpful?
lanear62
United States
I greatly appreciate the translation it will be of great use in my Peice
Seller's Response
Helpful?
didacta
Serbia
Communication with the seller was excellent, translation and revisions were done timely and the overall experience of working with Faith was good so I can sincerely recommend her as a good partner for translation :)
Seller's Response
Helpful?
fahimny
Repeat Client
United States
Seller's Response
Helpful?
