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faithbedan

Faith Bedan

@faithbedan

The "Profit Protector" Seamless Returns Management and Rapid eCommerce Support

Kenya
English, Arabic
About me
E-commerce Operations & Customer Success Specialist Stop losing profits to messy returns and slow support. I help e-commerce brands scale by turning chaotic inboxes into streamlined systems. With expertise in Shopify, Amazon, and Gorgias, I specialize in: Returns Management: Seamless RMA processing & inventory recovery. Rapid Support: Email, Live Chat, & Social Media DMs. Dispute Resolution: Protecting your store ratings and recovering revenue. I don’t just "answer tickets"—I protect your brand. Let’s automate your overhead so you can focus on growth!... Read more

Skills

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faithbedan
Faith Bedan
Offline • 
Average response time: 2 hours

See my services

Articles & Blog Posts
I will write unique and SEO friendly articles
From$10 / projectMore details
E-Commerce Store Management
I will manage your ecommerce returns and provide fast customer support as your VA
From$40 / projectMore details

Portfolio

Work experience

Jumia

Ecommerce Operations Specialist

Jumia

Aug 2024 - Oct 2025 • 1 yr 2 mos

Problem Solved: Reduced ticket response time from 12 hours to under 30 minutes for a high-volume Shopify store. Key Results: Managed a monthly volume of 500+ return requests, maintaining a 98% customer satisfaction (CSAT) score. Tools Used: Gorgias, Zendesk, and Shopify Admin.

Customer Success Lead

Shop Zetu

Aug 2022 - Aug 2024 • 2 yrs

Problem Solved: Handled escalated customer disputes and PayPal/Stripe chargebacks to protect the store’s merchant standing. Key Results: Reduced chargeback rates by 20% through proactive communication and "win-back" discount strategies during the return process. Focus: Brand reputation and financial protection.