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faizanzaheer173

Faizan Z

@faizanzaheer173

SaaS Customer Success and Implementation Consultant Retention, Onboarding, GCC,

United Arab Emirates
English, Urdu, Hindi
About me
Twelve years helping SaaS startups grow by getting customers to stay and then to expand. I scaled customer success at a SaaS startup from $100K to $4M monthly revenue (40x), and have led enterprise implementations across the US, UK, Australia, and the Middle East. I help SaaS founders with: customer success audits & playbooks, enterprise onboarding execution, demo & POC coaching, and GCC market entry. Based in Dubai. Fluent in English & Urdu. Available across the US, UK, and GCC time zones. Reply within 1 hour during working hours.... Read more

Skills

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faizanzaheer173
Faizan Z
Offline • 
Average response time: 1 hour

See my services

Loyalty & Retention Programs
I will audit your saas customer success and build a retention playbook
From$60 / projectMore details
Project Management
I will be your saas product manager from idea to launched mvp
From$150 / projectMore details

Portfolio

Work experience

SaaS

Full-time • 8 yrs 7 mos

Global Head of Implementation

Nov 2022 - Present • 3 yrs 8 mos

Lead global end-to-end SaaS implementations for enterprise clients across the UAE, Saudi Arabia, Egypt, Lebanon, Turkey, and the United Kingdom. Specialize in health & safety, environmental compliance, workforce management, and operational digitization. Promoted from Key Account Manager within 12 months after delivering back-to-back enterprise rollouts. Recent scope includes a 57-hotel hospitality group across 6 countries, a multi-factory industrial group, a 2,000+ driver fleet program integrating LMS, telematics, and AI scoring, and 800+ UK locations across councils, social housing, and care services.

Customer Success Team Lead

Aug 2017 - Jul 2022 • 4 yrs 11 mos

Five years building the customer success function at a B2B SaaS startup serving mobile phone repair shops across the United States, United Kingdom, and Australia. Joined as Customer Support Executive, promoted twice to Customer Success Executive, and then Customer Success Team Lead. Owned the multi-franchise enterprise book, including major multi-location operators. Built playbooks for onboarding, QBR cadences, and at-risk account recovery. During tenure, monthly company revenue grew approximately 40 times, driven heavily by retention, expansion, and disciplined customer success operations.