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fannygibaud

Fanny G

@fannygibaud

Assistante ecommerce

France
Indonesian, English, Spanish, French
About me
E-commerce Virtual Assistant specialized in customer support and order management. With a background in luxury hospitality as a receptionist and operational manager, I bring strong client service and organizational skills to online businesses. I efficiently handle emails, customer inquiries, order tracking, returns, and Shopify support. Detail-oriented, responsive, and used to high standards, I ensure a smooth and professional customer experience. 💡 My goal is to save you time while improving customer satisfaction. Available immediately.... Read more

Skills

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fannygibaud
Fanny G
Offline • 
Average response time: 3 hours

See my services

Messaging & Emailing
I will be your ecommerce virtual assistant for customer support and orders
From$15 / projectMore details

Portfolio

Work experience

Hotels_Etc.

Operations Manager | Customer Experience & E-commerce Support

Hotels Etc. • Full-time

Apr 2022 - Dec 2025 • 3 yrs 8 mos

Luxury Hotel Bali Managed daily operations in a luxury hospitality environment, ensuring high-quality customer service and smooth coordination between departments. Handled customer inquiries, reservations, and problem resolution with a strong focus on client satisfaction. Managed emails, bookings, and operational tasks while maintaining a professional and solution-oriented approach. Coordinated teams and optimized workflows, demonstrating strong organizational, communication, and multitasking skills directly transferable to ecommerce customer support and virtual assistance.