I will do PC optimization, google administration, software installation

I am an experienced IT Technical Support Engineer with more than 6 years of experience in providing top-notch remote PC optimization and expertise to IT Services and Healthcare industry clients in the USA, where I have consistently applied exceptional PC optimization skills to resolve different issues.

Few notable achievments include configuring 100 Outlook profiles after a domain migration within a tight deadline of a few hours. Also automated typical PC maintenance task of clearing system cache of hundreds of users using AI.

My technical skills include:

•       Proficient in setting up mailboxes in MS Exchange Admin Center.
•       Server Installation and Backup using Veeam Backup & Replication.
•       Network and Systems Monitoring and admin using PRTG and SolarWinds IP Monitor.
•       Creating user accounts in Active Directory and dealing with domain login issues of clients, user permissions.
• Using Customer Support and Incident Management tools including JIRA, Autotask, and SCSM.

I hold a Master's degree in Telecommunication Engineering and am CCNA (Routing & Switching) trained, which has equipped me with a strong foundation in networking principles and practices.