
Farisa Pratiwi
Illustrator and UIUX Designer
Skills

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Portfolio
Work experience
Senior Product Designer
PT Bank Mandiri • Full-time
Nov 2018 - Present • 7 yrs 11 mos
Drive product design and solution development for digital banking products across retail, wholesale, merchant, and operational platforms, working collaboratively with business and technology stakeholders throughout the product lifecycle. - Led end-to-end product design for digital banking solutions, translating business objectives and customer needs into user journeys, functional requirements, interaction flows, prototypes, and production-ready solutions. - Designed and delivered solutions across digital banking, merchant payments, account services, approval workflows, card issuance, and operational platforms. - Led the end-to-end product design of the Digital Checking Account (Giro) feature on Livin', transforming a complex manual branch process into an intuitive self-service mobile journey. - Designed a secure mobile-to-machine card issuance workflow using QR-code validation for on-site card collection, streamlining the replacement process and reducing customer dependency on branch visits. - Developed an inventory management solution that streamlined product tracking, procurement, and stocktaking processes through centralized master-data architecture and outlet-level product availability controls.