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English
$
USD
I will manage your inbox 24 7 customer service
Elite Customer Experience Agency
Welcome to Titan Operations, your premier customer success partner! We are a high-performance squad of CX specialists providing 24/7 non-voice omnichannel support to keep your response times low.
Our...
About this Gig
Looking for a reliable team to handle your customer rush without missing a lead? Welcome to your elite customer care solution!
We are a high-performance customer support agency specializing exclusively in non-voice text support. Our team is trained to deliver instant response times, maintain strict SLA compliance, and turn inquiries into satisfied, loyal customers.
What Our Agency Handles for You: 24/7 Live Chat Support: Continuous coverage so your store is never left unattended. E-commerce & Shopify Management: Managing returns, tracking, refunds, and queries. Helpdesk & Ticketing Operations: Professional management via Zendesk and Intercom. Email Inbox Organization: Quick clear outs of support mailboxes with accurate responses.
Why Choose Our Agency Over an Individual?
- Zero Downtime: We guarantee 100% attendance. If an agent is out, a backup steps in instantly.
- SLA Compliance: We focus on low response times (FRT) and high satisfaction scores.
- Scalability: We scale our team size to match your traffic volume seamlessly.
Note: We strictly do not provide voice services. This gig is 100% digital chat support only. Message us today!
Language:
English
•
French
•
Spanish
Timezone:
24/7
Other Customer Service Services I Offer
FAQ
Do you handle phone calls or voice-based support?
No, our agency specializes exclusively in non-voice support, including live chat, email management, helpdesk ticketing, and social media text operations.
How does your agency ensure 24/7 coverage?
We operate in structured team shifts covering morning, evening, and night rotations. This guarantees that your business is continuously supported 24 hours a day, 7 days a week, without any gaps.
Which customer service platforms are you familiar with?
Our team is highly experienced in industry-standard tools like Zendesk, Freshdesk, Intercom, Tawk.to, and Shopify backend store management.
How do you learn our specific business guidelines?
You can share your standard operating procedures (SOPs), knowledge base, or templates. Our team studies them thoroughly to perfectly align with your brand voice
Can you handle high-volume chat traffic during sales?
Yes, absolutely. Because we operate as an agency team, we can dynamically allocate additional trained agents to your account during peak traffic or promotional sales.
