
Fayyum Shaikh
Salesforce Developer and QA Engineer
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Work experience
Software Engineer
Salesforce
Feb 2021 - Dec 2024 • 3 yrs 10 mos
Job History: Began working in the Salesforce ecosystem in 2021, and successfully transitioned to a Salesforce Developer in 2024. Progressed from a Quality Engineer executing test plans to a Hybrid Developer/QA, and now serve as a full-time Developer architecting AI and automation frameworks. Achievement: Built a dual-agent Agentforce architecture with a Banking Agent for retail tasks and an internal CRM Copilot to summarize custom job records. Streamlined a 12-department workflow by developing a centralized CPQ Product Approval system utilizing Apex triggers and Flows. Executed complex QA across 3 phases and 3 personas, delivering 15+ scenarios in Jira and identifying critical recall-reset edge cases. Deployed a robust Account & Lead framework with dependent picklists, deletion safeguards, and Apex-driven data integrity controls. Expertise: Development: Apex, SOQL, App Development, and complex Flow automations. Salesforce CPQ: Multi-stage approvals, mass-approvals, edit-locks, and synchronization logic. AI Solutions: Agentforce, Einstein, Prompt Builder, and subagent routing. QA Automation: Manual/regression testing, duplicate-management, and cross-role permission validation.