Customer Support, Quality Assurance and Multilingual Services
United Kingdom
English, Italian, French, Spanish
About me
I'm Federica, a UK-based Virtual Assistant and Quality Assurance professional with experience at Deliveroo as a Senior Global Escalations Specialist and Quality Analyst.
I help businesses with customer support, quality audits, administrative tasks, Excel reporting, process improvement and customer experience.
I speak Italian, English, French and Spanish and bring a combination of analytical thinking, attention to detail and empathy to every project.
Reliable, organised and committed to delivering high-quality work.... Read more