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ferranwill

Ferran

@ferranwill

voip engineer and call center automation specialist

Portugal
English
About me
Hi! I'm a VoIP & Telecom Engineer specializing in call center automation. I design and deploy secure auto dialer systems (Predictive, Power, Preview) for financial institutions, collection agencies, and sales teams. My expertise includes setting up Vicidial, Goautodial, and Asterisk, plus cloud APIs like Twilio, Plivo, and AWS Connect. I focus heavily on compliance (TCPA, DNC, STIR/SHAKEN) and seamless CRM integrations (Salesforce, HubSpot, Zoho). Whether you need to boost call volume or secure your infrastructure, I deliver scalable solutions. Let's optimize your operations!... Read more

Skills

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ferranwill
Ferran
Offline • 

See my services

VoIP and Telephony
I will setup a complaint vicidal or twilio auto dialer call center system, goautodialer
From$50 / projectMore details
VoIP and Telephony
I will build a custom voice broadcasting and interactive IVR system, robocall system
From$45 / projectMore details

Work experience

Self_Employed

telecom system integration, secure banking and collection dialers

Self Employed • Full-time

Feb 2023 - Present • 3 yrs 7 mos

Design, deploy, and optimize secure, enterprise-grade outbound and inbound call center infrastructures for financial institutions, collection agencies, and B2B sales teams. Specializing in cloud telephony and predictive auto dialer systems to maximize agent talk time and streamline operational workflows. Key Responsibilities & Achievements: • Formulate and deploy turnkey cloud auto dialer systems using open-source platforms (Vicidial, Goautodial, Asterisk) and cloud communication APIs (Twilio Flex, Plivo, AWS Connect). • Integrate dialer architectures seamlessly with enterprise CRMs including Salesforce, HubSpot, and Zoho to enable automated lead synchronization and data logging. • Implement critical compliance parameters including TCPA-safe workflows, DNC (Do Not Call) list filtering, and STIR/SHAKEN attestation to protect caller IDs and lower spam scores. • Maximize call deliverability by configuring Answering Machine Detection (AMD), IVR routing systems, and automated DID/Caller ID rotation. • Provide continuous technical consultancy, performance fine-tuning, and live reporting dashboards for multi-agent financial operations.