Fetene B

IT support officer

Banks • Full-time

Feb 2023 - Present • 3 yrs 4 mos

Job History & Key Achievements IT Support & Technical Services Experience Provided technical support for end users, resolving hardware, software, and network-related issues in a timely and professional manner. Assisted with system installations, updates, and troubleshooting across Windows environments. # Network Administration & Infrastructure Support Supported the setup and maintenance of small to medium-scale network environments, including IP configuration, connectivity troubleshooting, and basic routing/switching tasks. Ensured stable and secure network performance through continuous monitoring and issue resolution. Cybersecurity & System Hardening Applied basic cybersecurity practices such as system updates, antivirus management, access control, and secure configuration of devices. Assisted in identifying potential vulnerabilities and improving system security posture. #Key Achievements * Improved system uptime by quickly diagnosing and resolving recurring technical issues * Reduced user downtime through efficient IT support and problem-solving * Successfully completed hands-on networking and cybersecurity lab projects * Developed strong practical skills in troubleshooting, system administration, and network configuration * Built experience using tools such as Windows OS, Cisco Packet Tracer, and standard network diagnostic utilities # Professional Strengths * Strong troubleshooting and analytical skills * Good communication with technical and non-technical users * Ability to work independently and under pressure * Continuous learning mindset in IT and cybersecurity fields