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fidehmal

Felly Gee

@fidehmal

Proactive VA and Chat Moderator Streamline Work Protect Community

Kenya
English, Swahili
About me
Hi, I'm Felly, your partner for handling details so you can focus on the big picture. I specialize in Virtual Assistance and Chat Community Moderation. As your VA, I organize data, manage emails, and create reports. As a Moderator, I maintain a safe, positive community on platforms like Discord. My background in customer service ensures I work with empathy and professionalism using tools like Google Workspace and Canva. Reliable and communicative, I support one-time tasks or ongoing needs. Let’s bring more order to your work.... Read more

Skills

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fidehmal
Felly Gee
Offline • 

See my services

General Assistance
I will manage your inbox and schedule as your professional virtual assistant
From$5 / projectMore details
Customer Support
I will actively moderate your discord server and keep your community engaged
From$5 / projectMore details

Portfolio

Work experience

Self-Employed

Virtual Assistance $ Community Moderator

Self-Employed • Freelance

Apr 2025 - Present • 1 yr 1 mo

Provide dedicated virtual assistance and proactive online community moderation. Manage administrative tasks, customer communications, and data organization for clients. Specialize in Discord server management: enforcing rules, fostering positive engagement, and creating systems to improve community safety and growth.

Brand $ Loyalty Program Promoter

Shell Kenya • Full-time

Jan 2023 - Jan 2024 • 1 yr

Engaged customers to promote brand loyalty programs and new products. Collected and analysed customer feedback, providing key insights to the marketing team. Consistently ranked in the top 10% of promoters for customer engagement scores.

Order Fulfillment $ Customer Service Agent

Kenchic Smokies • Part-time

Apr 2023 - Sep 2023 • 5 mos

Processed high volumes of customer orders with 99.8% accuracy. Managed customer inquiries and resolved issues via phone and email, maintaining a 95% client satisfaction score. Streamlined part of the order-tracking process, reducing follow-up time by 15%.