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SQ Auditor
JS Bank Ltd • Full-time
Aug 2020 - Present • 5 yrs 9 mos
I'm responsible for evaluating the effectiveness and efficiency of customer service delivery across the bank’s branches, contact centers, and digital channels. This role ensures that all customer interactions, operational processes, and employee behaviors strictly adhere to the bank’s established service standards, regulatory compliance requirements, and internal policies. The primary goal is to enhance the customer experience, mitigate operational risk, and protect the bank's reputation.