Joseph B

Processing Lead

On-Site Health & Safety • Full-time

Aug 2023 - Present • 3 yrs 1 mo

• Oversees the results reporting process throughout each stage for medical paperwork • Answers phone calls and directs customers through departmental questions • Processes results of services provided to clients as needed to support the processing team. • Edits paperwork as necessary through Adobe Acrobat, working to ensure maximum data accuracy • Engages in auditing the Docuware system per company policy • Developed programming projects in Google Scripting and Python to automate auditing prospects

Student Intern

Wichita State University • Part-time

May 2022 - May 2023 • 1 yr

• Developed a database inventory system project built within Microsoft Access, leading to easier access to maintain inventory within the organization • Researched and Developed Python programs for facility usage, specializing in front-end programs for director usage. • Reported back to supervisor to receive day-to-day tasks and responsibilities. • Researched and reviewed information in support of daily objectives. • Sorted, organized and maintained files.

Customer Service Representative

DILLONS • Full-time

Jan 2022 - May 2022 • 4 mos

· Responded to telephone inquiries and complaints following standard operating procedures. · Assisted with training and mentoring new team members. · Addressed customers courteously using suitable methods and problem-solving skills. · Logged details of customer service calls in computer system following correct protocols. · Processed orders, returns, and exchanges in an accurate and efficient manner.