Fischer Johann

AI Voice Agent Development for Customer Support and FAQs

Yomi Digital Agency • Freelance

Feb 2026 - Present • 8 mos

Specialized in building AI powered voice agents that help businesses automate customer support, answer frequently asked questions, and handle routine phone inquiries. Focused on creating conversational experiences that allow customers to access information quickly while reducing the need for staff to answer every repetitive call manually. Responsibilities included designing conversational workflows, organizing FAQ knowledge bases, configuring AI responses, setting up call handling logic, and structuring voice interactions around common customer questions. Worked on greeting messages, intent recognition, response flows, fallback handling, and escalation paths for inquiries that require human assistance. Focused on making conversations natural, relevant, and easy to follow while ensuring the voice agent provides information based on the available business knowledge. Also considered customer experience, response consistency, and the ability to handle common questions efficiently. Core areas included AI voice agents, automated phone support, FAQ automation, conversational AI, call flow design, customer inquiry handling, knowledge base configuration, and voice assistant optimization. The goal was to help businesses improve phone support availability, manage repetitive inquiries, and deliver a more consistent customer service experience.

AI Lead Qualification and Appointment Booking Specialist

Reblaze • Full-time

May 2024 - Jun 2025 • 1 yr 1 mo

Focused on developing AI voice agents that engage prospective customers, qualify leads through structured conversations, and support appointment scheduling. Designed conversational workflows to collect relevant information, understand customer needs, identify qualified prospects, and guide callers toward the next step in the sales process. Responsibilities included creating lead qualification questions, configuring conversational logic, collecting contact details, identifying customer intent, and setting up appointment booking workflows. Structured voice interactions to gather information such as service requirements, availability, budget range, and other relevant qualification criteria where appropriate. Worked on appointment scheduling logic, confirmation messages, handling unavailable time slots, and directing conversations when additional assistance was needed. Focused on creating smooth interactions that help businesses manage incoming opportunities and reduce manual scheduling tasks. Core areas included AI voice agent development, lead qualification automation, appointment booking, conversational workflow design, customer data collection, sales pipeline support, and automated follow ups. The objective was to help service providers and sales teams engage leads more consistently, organize prospect information, and simplify the process of converting inquiries into scheduled appointments.