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Fiverr Pro
English
$
USD
Ferdinand
@fiverrideator
Customer Care Professional
Switzerland
Serbian, English, Croatian, German
About me
Expert at all things related to Fiverr
Skills
Ferdinand
Offline •
See my services
Business Strategy & Innovation
I will teach you the dos and donts of being a fiverr seller
Customer Support
I will provide premium customer care or sales management
Work experience
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Fiverr
Freelance • 5 yrs 10 mos
Sales Manager & Project Coordinator
Feb 2025 - Feb 2026 • 1 yr
- Ghostwriting of Fiverr gigs - Converting incoming chats to orders - Order Management Start-To-Finish
Customer Support Representative
Nov 2020 - Sep 2025 • 4 yrs 10 mos
- Handled inbound tickets and reach-outs via Zendesk - Provided VIP support to Fiverr Select clients - Provided Chat and Social media support - Drafted hundreds of email templates, which were put to use company-wide - Mentored new employees - 99% quality rating - 96% customer satisfaction - Developed knowledge articles & learning material - Developed policies & procedures
6 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 6 Reviews
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Most relevant
cutiecrafts
Chile
Excellent seller, help me set up my profile and more. Exceed all my expectations in everything!
Helpful?
emgofficial10
United States
Ferdinand truly impressed with his strategic business planning skills, delivering TOP-NOTCH quality that exceeded expectations. His proactive communication made the collaboration seamless and efficient. Highly recommend working with him! 🙌
Helpful?
alejandrojamett
Repeat Client
Chile
Ferdinand's work was EXEMPLARY! He showed incredible professionalism and strategic business planning, and consistently exceeded expectations. His proactive communication and language fluency made working with him a breeze—truly going above and beyond! 👍
Helpful?
alejandrojamett
Repeat Client
Chile
Ferdinand is a FANTASTIC business consultant whose strategic planning and professionalism truly stand out. Working with him was smooth thanks to his excellent cooperation and quick responsiveness. I'd highly recommend him for any business consulting needs! 👏
Helpful?
alejandrojamett
Repeat Client
Chile
Without a doubt, an incredible professional on Fiverr—an amazing discovery!
Helpful?
