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Francesca
@francescapenman
UX Research and GBP Management
Spain
English, Tagalog
About me
Hi, I'm Francesca! I love helping businesses reach their full potential and I do that through two things: UX Research that discovers what your users really need, and Google Business Profile management that makes sure customers can find and trust you.
I'm a Level 7 Google Maps contributor with 9.5M+ views, and I bring that same eye for detail to every project I take on.
Based in Barcelona, working with clients worldwide.
Not sure which service fits? Just message me. I'm happy to chat first.
Skills
Francesca
Offline •
See my services
Google My Business (Google Business Profile)
I will setup your google business profile
Google My Business (Google Business Profile)
I will manage your google business profile in barcelona
Portfolio
Work experience
Self Employed
5 yrs 5 mos
UX Researcher
Dec 2025 - Present • 5 mos
I do website and app audits to identify what isn't working, using surveys and user interface analysis to pinpoint exactly where bottlenecks happen. From there I translate real user feedback into clear, data-informed recommendations that give businesses a solid foundation for smarter design decisions moving forward. I don't offer design services myself, but I provide the research and insights that make those design decisions genuinely effective.
Qualitative Market Researcher
Dec 2020 - Dec 2025 • 5 yrs
I have conducted qualitative market research for clients across the United States, Australia, Singapore, and the Philippines, helping them make informed and confident business decisions. Through surveys, in-depth interviews, and digestible research reports, I've given clients the clarity they needed to tackle big decisions. From entering new markets to launching new products. My work is always delivered in a way that's easy for leadership and stakeholders to understand and act on.
Workspace Administrator
Contractor • Freelance
Mar 2021 - Aug 2022 • 1 yr 5 mos
I worked remotely as a Workspace Administrator for PR Volt, a public relations company based in the United States, where I was responsible for keeping the day-to-day pipeline running smoothly. My role centered around making sure all client emails were responded to promptly and that campaign managers were always informed of anything urgent and time-sensitive. It was a great experience that sharpened my ability to juggle administrative and communication responsibilities simultaneously across a fast-moving team.
11 Reviews
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
1-5 out of 11 Reviews
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epifunnee
Repeat Client
Singapore
It was a pleasure working with Francesca! very good understanding of marketing research and the type of output required for startup marketing strategy
$200-$400
Price
6 weeks
Duration
Seller's Response
Helpful?
theflirtexpert
United States
Great communication and delivery!
$50-$100
Price
5 days
Duration
Seller's Response
Helpful?
johnnichol
Australia
Wonderful work, great communication, and insightful research. Many thanks!
$100-$200
Price
8 days
Duration
Seller's Response
Helpful?
djbeame
Australia
The report we received addressed the topics we specified. The contractor showed a good understanding of what we were after.
Seller's Response
Helpful?
user22293028
Australia
Francesca was fantastic to work with. Her communication was excellent and was very quick to respond to messages and requests. The detail and quality of work she pulled together for our marketing research was outstanding. She turned around the research in record time and was able to find additional information...
Helpful?
